Customer Service Representative

Are you organized, accurate with details, and someone who genuinely enjoys helping people?

If you’re looking for a stable, people-focused role with regular weekday hours and an opportunity to build a career, we want to hear from you!

Prairie Insurance is currently searching for a Customer Service Representative to join our team in Paradise Hill.

You’ll be one of the first people our clients see when they walk through the door. You’ll serve as a motor licence issuer — handling registrations, driver’s licences, and plate transactions on behalf of SGI — while also providing front-counter and administrative support to our licensed insurance brokers.

It’s a varied role with plenty of interaction with clients, coworkers, and the local community.

The Opportunity

No insurance experience is required. We’ll train you on SGI issuer systems, our brokerage software, and everything else you need to succeed in the role.

And for the right person, this can be just the beginning. If you enjoy the insurance business and want to take the next step, there is a clear path into a licensed Insurance Advisor position. We’ll support your education, cover the cost of your licensing courses, and help you continue building your career.

What You’ll Do

Motor Licence Issuing

• Process vehicle registrations, plate transfers, and renewals.
• Handle driver’s licence transactions, renewals, and photo services.
• Process payments accurately and balance daily transactions.
• Stay current on SGI procedures, products, and system changes.

Front Counter & Client Service

• Greet clients, answer incoming calls, and direct enquiries to the appropriate team member.
• Take payments, issue documents, and manage correspondence and incoming mail.
• Help ensure clients receive friendly, efficient service every time they contact our office.
• Keep the front office organized and running smoothly.

Broker Support

• Prepare documentation and paperwork for our licensed brokers.
• Enter and maintain accurate client information in our systems.
• Follow up on outstanding items and help keep files moving forward.
• Pitch in wherever needed to support the wider team.

Who We’re Looking For

We don’t have a particular professional background in mind. We care more about how you work, how you treat people, and the attitude you bring to the team.

You might be coming from retail, hospitality, banking, administration, or another customer service role. You might be returning to the workforce or looking for a career change. What matters most is reliability, professionalism, attention to detail, and a genuine interest in helping people.

You are someone based in or around Paradise Hill who:

• Is warm and approachable, and takes the time to make sure people leave with what they came for;
• Is careful and accurate with paperwork, data entry, and handling money;
• Stays organized and composed on a busy day — a full counter, a ringing phone, and a coworker who needs a hand;
• Is comfortable with technology and willing to learn new platforms and systems;
• Is dependable and takes ownership of their work;
• Handles confidential client information with professionalism and discretion; and
• Works well on a small team where everyone contributes wherever they’re needed.

Don’t check every box? Apply anyway.
A positive attitude, a strong work ethic, and a team-first mindset are the only non-negotiables.

What We Offer

Competitive Compensation

We’ll make sure your compensation reflects your experience, abilities, and the value you bring to the role.

Group Benefits

Eligibility for our comprehensive group benefits package following three months of employment.

Training & Career Development

We’ll provide full training on SGI issuer systems and our brokerage software. If you decide to pursue your General Insurance Licence, we’ll support your coursework and cover the associated fees.

A Predictable Schedule

Regular weekday business hours with no evenings or weekends.

A Team That Cares

You’ll work in a close-knit local office where people help one another out, backed by the training, technology, and support of the wider Prairie Insurance team across Saskatchewan.